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Returns
IPlease examine all products upon receipt. If the package shows signs
of damage, do not accept the shipment unless you can determine that
the product inside is actually undamaged. Damaged shipments must be
reported to Customer Service and the Carrier within 72 hours of
receipt. A signature may be required for acceptance of delivery.
Important: Merchandise returned without a Return Merchandise
Authorization (RMA) number issued by Customer Service, or shipped
back to the wrong location, will not be accepted.
Return Policy Requirements:
1) The
RMA# is to be placed on the outside package. Enclose a signed copy
of this form. Items cannot be shipped back to some outbound
distribution warehouses. Any returns sent to those locations will be
refused, and you will be subject to additional shipping fees.
2) All returnable items must be in "unused" or "as
new saleable" condition in the original box or packaging
including the manuals, accessories, warranty information, and
filters (if applicable).
3) Once the returned item is verified to be in "unused" or
"as new saleable" condition, applicable credit will be
issued to the customer's credit card. Customers should allow 30 days
for a refund to appear on their statements.
*** Return Policy ***
Customers requesting returns within 30 days of order date in
"As New Saleable Condition" will be issued a refund of the
product cost only, and is subject to a 20% restocking fee, which
will be deducted from the customer's refund, subject to the
conditions below. Customers are responsible for both outbound and
return shipping and handling expenses. If items are not returned in
"As New Saleable Condition", a 25% restocking fee will be
deducted from the customer's refund in addition to any maintenance
or repair fees.
Returns received without an authorized RMA or after 30 days or
Delivery Refusal will not be accepted. If any item is accidentally
accepted, you will be contacted once to make arrangements for return
shipping, then the item will be treated as abandoned.
Report incorrectly filled orders immediately to Customer Service.
Corrected orders will be shipped promptly. Return shipping will be
reimbursed to customer.
If goods are cancelled BEFORE THEY ARE SHIPPED (usually 24-48 hours
from order placement), the order is cancelled and no charges are
applied to the customer. If items have been shipped at the time of
cancellation, customers are responsible for both outbound and return
shipping and handling expenses. In some cases, a restocking fee may
also be applied.
Made to order and custom orders are NEVER returnable.
Expedited shipping at the customer's request is non-refundable.
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